For several years, I was a reliable vendor on Cardmarket, certainly one of Europe’s most well known platforms for investing playing cards. I taken care of an excellent popularity — more than 400 optimistic evaluations, zero disputes, and dependable, Qualified services. But a person unjustified dispute, managed by Cardmarket staff users Silvia Parravano and Christian Tobehn, transformed every little thing. In this article, I'll share my individual experience, describe the structural flaws in Cardmarket's dispute method, and concern a stark warning to other sellers.

A clean up Record developed about many years

A established vendor With one hundred% Positive feed-back

prior to the incident, I used to be particularly the kind of seller every marketplace values. I outlined investing cards properly, described disorders transparently, and shipped promptly. I never been given just one criticism — only praise.

the significance of Trust on Cardmarket

track record is every little thing for sellers on Cardmarket. One error — even one which isn’t your fault — can destruction yrs of effort. That’s what can make my Tale so alarming for Some others running over the platform.

The Dispute That Shattered My Standing

customer purchased the incorrect Card, Then Blamed Me

The trouble started off any time a buyer ordered a card listed specifically by identify, established, and issue. Upon acquiring it, they falsely claimed I had sent the “Incorrect Variation” — Irrespective of distinct listing proof exhibiting I hadn’t.

evidence overlooked by guidance

I submitted screenshots in the listing, card Variation, and problem to confirm my accuracy. But Cardmarket aid, specially Silvia Parravano, dismissed the details. in lieu of examining the listing or requesting clarification, she right away sided with the client.

Silvia Parravano’s Mishandling in the Dispute

No Fair Investigation

Silvia’s conclusion was unilateral. She didn’t accept my proof or ask for any counterevidence from the buyer. She only blocked my account. No Listening to. No next viewpoint. No attractiveness.

No Warning, No conversation

What made this worse was the suddenness of the action. I was locked out of my account right away. My appeals — asking for an assessment or escalation — were achieved with automatic responses or silence. Silvia Parravano exercised total authority without any accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing exactly the same sample

In adhere to-ups, my case was also seen by Christian Tobehn, One more member of Cardmarket's aid group. Unfortunately, instead of examining the specifics objectively, he doubled down on Silvia’s judgment. once more, no explanation, no transparency, just automated deflections and also a long term ban.

A Pattern of vendor Disregard

Are Honest Sellers currently being Silenced?

immediately after this practical experience, I began exploring on the internet forums and community threads. I rapidly learned I wasn’t on your own. Dozens of prolonged-time sellers reported very similar encounters — a lot of involving Silvia Parravano.

a typical concept? customers normally acquire, regardless if Completely wrong — and sellers are remaining voiceless.

How This Hurts the Entire Market

even though platforms ought to secure buyers, disregarding evidence from straightforward sellers brings about a broken ecosystem. When trust is a person-sided, bad actors make the most, realizing they’ll be shielded by biased aid brokers.

The Problem: No Oversight, No attractiveness

not enough Transparency in Cardmarket’s program

The most alarming concern will be the absence of an appeals procedure. as soon as workers like Silvia or Christian make a call, it’s ultimate. There’s no second review, no accountability, and no way to restore usage of your account — Irrespective of how powerful your proof is.

chance of Abuse and Blackmail

In my situation, I was indirectly coerced into refunding a Untrue claim — or drop my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer support.

fiscal and Emotional penalties

organization Loss right away

I invested decades in building my vendor profile. All that effort was wiped out right away, as well as likely long run money. My seller dashboard, purchase record, and faithful client foundation — all long gone.

Emotional Toll over a trustworthy vendor

This wasn’t just a business strike. It was demoralizing. to Silvia Parravano generally be dealt with similar to a fraud just after several years of integrity was emotionally devastating. I adopted every single rule, and nonetheless got punished.

What Cardmarket have to Do to get back have faith in

Platform Reforms Are Urgently required

If Cardmarket hopes to keep high quality sellers and stop foreseeable future abuse, it should:

• ✅ Introduce a clear charm method for blocked accounts

• ✅ involve disputes being reviewed by not less than two independent support brokers

• ✅ prepare team like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ defend sellers who post distinct, factual evidence

• ✅ create accountability metrics for employees conclusions

with no these adjustments, sincere sellers will continue to be collateral damage in a system that blindly favors buyers.

last Thoughts: Be Wary, keep Documented

for anyone who is at present promoting on Cardmarket, don’t presume your best file will guard you. you are usually a single customer criticism — even a Bogus a person — from being silenced.

shield by yourself by:

• using screenshots of each listing

• Archiving communication with prospective buyers

• Backing up your account details on a regular basis

• making ready for disputes — Even when you do absolutely nothing Incorrect

Conclusion: 

My experience with Silvia Parravano and Christian Tobehn ought to serve as a serious warning to everyone working with Cardmarket. I considered from the System. I performed by The foundations. And that i nonetheless acquired eradicated with no induce.

If Cardmarket carries on to disregard vendor legal rights, far more reputable suppliers will stroll absent. And when that comes about, the System won’t just eliminate sellers — it’ll lose its believability.

Has one thing equivalent transpired to you? Share your working experience and assist elevate awareness. Sellers ought to have improved.